Privacy policy

01What we collect

Account details: name, phone number, email address and, for merchants, business and branch details.

Order details: pickup and delivery addresses, the recipient’s name and phone number, order contents and payment method.

Driver location: the driver app records the driver’s location while they are online and during deliveries.

Payment records: wallet top-ups, debits, cash collected and settlements. Card details are entered on KNET’s pages and are not stored by Tadalal.

Messages you send through the contact form, and technical logs needed to keep the service secure.

02Why we use it

To create and deliver orders, assign the nearest available driver, show live tracking, process payments and settlements, answer support requests, prevent fraud and meet our legal obligations. We do not sell personal data and do not send marketing without consent.

03Who can see it

The assigned driver sees the pickup and delivery details needed for that order. Merchants see their own orders and customers. Customers see their driver’s position while their order is on the way.

We use service providers to run the platform: our own servers in our hosting provider’s data centre, Google Maps for maps and routes, Firebase Cloud Messaging for app notifications, and KNET and the banks for card payments. We share data with authorities only when the law requires it.

04Driver location

When a driver goes online, the app shares their location — including when the app is in the background — so orders can be assigned by distance and tracked by the operations team. Sharing stops when the driver goes offline or signs out, and Android shows a notification while it is active.

05How long we keep it

We keep account data while the account is open, and order and payment records for as long as Kuwaiti accounting and commercial rules require. Detailed location history is kept only as long as needed to resolve delivery questions.

06Security

Data is sent over encrypted connections, passwords and API keys are stored hashed, and access inside Tadalal is limited by role.

07Your choices

You can ask to see, correct or delete your personal data by emailing us. Some records, such as completed payments, must be kept by law even after an account is closed.

08Changes

We may update this policy; the date at the top shows the latest version, and significant changes are announced in the portals.